Doggie Doodies LLC Terms and Conditions

​Last Updated: November 15, 2025​

Terms and Conditions of Service

Please read these Terms and Conditions carefully before using the doggiedoodies.com website or the pet waste removal services operated by Doggie Doodies LLC (“Doggie Doodies,” “we,” “us,” or “our”).

By accessing or using our website or services (collectively, the “Services”), you (“Customer” or “you”) agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree, please do not use the Services.

Doggie Doodies is committed to quality, reliability, and professionalism. Service availability, pricing, and offerings may vary by territory and are subject to change at any time in accordance with these Terms.

Access to Property

By enrolling in Doggie Doodies services, you authorize our technicians to access the designated yard areas of your property on your scheduled service days. Access may include entering fenced or gated areas, as specified by you at sign-up.

If our technician is unable to access your property due to locked gates, aggressive animals, blocked entry, or other restrictions, the visit will be marked as completed, and the full service fee will apply.

Technicians are not permitted to enter any part of your home under any circumstances. All services are performed outdoors only.

To ensure uninterrupted service, it is your responsibility to provide accurate gate codes, access instructions, or alternate arrangements prior to your scheduled service day.

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Billing & Cancellation Disclaimer

By purchasing a service plan from Doggie Doodies LLC, you authorize the company to automatically bill your payment method on a recurring monthly basis until the plan is canceled, unless otherwise noted or a non-recurring invoice is issued for a specified service.

Billing occurs on the same date each month as your initial sign-up, and charges will continue unless a cancellation request is submitted in accordance with this policy.

To avoid being charged for the next billing cycle, cancellations must be submitted at least 24 hours prior to the next scheduled payment date. Failure to cancel within this timeframe will result in the charge being processed, and no refunds will be issued for that billing period.

By completing your purchase, you acknowledge and agree that you have read, understood, and accepted this billing and cancellation policy.

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Payment Authorization 

By providing your payment information, you authorize Doggie Doodies LLC to store and securely process your payment method for recurring or one-time transactions related to your service plan.

Billing Adjustments & Price Changes

Pricing and billing amounts are subject to change with notice. Any changes will apply to future billing cycles and not to charges already processed.

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Doggie Doodies may, at its discretion, provide a brief grace period or prorated adjustment; however, this does not alter the recurring nature of the billing agreement.

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Refund & Fee Policy

If a refund is due, Doggie Doodies LLC will calculate the amount based on the standard prorated per-visit rate associated with your service plan.

A $10 cancellation processing fee will be deducted from the total refund amount to cover administrative and payment processing costs. Refunds are issued only to the original payment method used for the purchase and may take up to

5–10 business days to process once approved.

Refunds are not available for completed or rendered services, as outlined in the No Refund Policy for Services Rendered section of these Terms.

Certain services — including one-time cleanups, Off-Schedule Special Occasion Cleanups, reactivation fees, or other administrative charges — are non-refundable. These fees cover scheduling, travel, and administrative preparation, which occur prior to the service date.

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For e-gift card purchases, please refer to the “Doggie Doodies Gift Card Purchase Structure” section below. All e-gift card sales are final and non-refundable.

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​Payment Failure & Plan Renewal Terms

If a client’s recurring plan or invoice payment fails or is declined, Doggie Doodies LLC will send an automated email notification informing the client of the issue. The client will then have a 7-day grace period to update or renew their payment method.

If payment is not received within this grace period, service will be temporarily paused or canceled until the account balance is resolved.

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Clients wishing to resume service after a payment failure must pay any outstanding balance and will be billed according to current pricing and service rates at the time of renewal. Previous pricing is not guaranteed after a lapse in payment.

If a client fails to reactivate service or renew their payment method beyond the 7-day grace period, all accumulated Clean Paw Paws Loyalty Rewards Points will be automatically forfeited and permanently removed from the account.

If a client’s account carries an outstanding balance and the payment method on file has been declined, Doggie Doodies reserves the right to apply any existing Service Credit Balance or banked Clean Paw Paws Loyalty Rewards Points toward the unpaid balance at its discretion.

This action may be taken to offset losses resulting from failed or overdue payments. Any remaining balance after applying credits or points will still be due in full before services can resume.

Doggie Doodies reserves the right to apply a $25 reactivation fee when reinstating paused or canceled accounts due to failed or overdue payments.

Continued payment failures may result in permanent termination of service and possible referral to collections if the balance remains unpaid.

By maintaining an active account, the customer agrees that any unused Service Credits or Loyalty Points may be adjusted, redeemed, or forfeited in accordance with these Terms. Doggie Doodies will make reasonable efforts to notify customers if credits or points are applied toward an unpaid balance.

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(Prepaid e-gift cards are considered stored value and will not be automatically applied toward any unpaid balance. Customers may choose to redeem e-gift card funds to settle an outstanding balance by contacting Doggie Doodies directly).

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Outstanding Balance

​Customers are responsible for maintaining an active payment method and a current account balance. Any outstanding balance must be paid in full before service resumes. Unpaid balances may result in service suspension, forfeiture of rewards or credits, and referral to collections as outlined in our Payment Failure & Plan Renewal Terms.

Free First Cleanup Clause

Doggie Doodies offers a “Free First Cleanup” as a one-time introductory service for new residential customers within eligible service territories (¼ acre or less).

During the initial free cleanup, customers may select either the backyard or front yard as their preferred cleanup area. Standard scooping service is provided at no charge, while any additional or specialty services performed during the visit will be billed according to the territory’s standard pricing and number of dogs.

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Eligibility

• Available to new residential customers only.

• Property must be ¼ acre or less in total size.

• Customers may choose backyard or front yard cleanup, but not both, for the free visit.

• The last cleanup on the property must have occurred within the past 30 days.

• To qualify, customers must purchase an eligible recurring service plan (weekly, twice-weekly, or bi-weekly).

• The monthly plan and one-time cleanups are not eligible for this promotion.

• Customers must maintain at least one (1) month of active service to retain the free cleanup benefit.

• Properties with more than four (4) dogs or that have not been cleaned in over one (1) month are not eligible for the free cleanup promotion and will be subject to a one-time initial cleaning fee.

• Offer is valid for residential properties only and limited to one free cleanup per household or address.

• If a customer moves to a new address, they do not re-qualify for a Free First Cleanup, even if they re-enroll in service at the new location.

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Cancellations and Restrictions

• The Free First Cleanup is not eligible if service is canceled immediately after purchase.

• If the plan is canceled after the free cleanup but before the next scheduled visit or billing cycle, the customer will be charged the full value of the initial cleanup based on yard size, cleanup frequency, and number of dogs.

• Cancellations must be made at least 24 hours before the next billing cycle to avoid further charges.

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Returning Customers

• Customers who previously held a Doggie Doodies plan and later re-enroll do not qualify for another Free First Cleanup.

• Eligibility for a new free cleanup upon reactivation is at the sole discretion of Doggie Doodies LLC, and may depend on prior account standing, service history, and time elapsed since cancellation.

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Additional Terms

• Resuming service after cancellation does not qualify as a new customer sign-up.

• Doggie Doodies reserves the right to verify eligibility based on property size, number of dogs, and last cleanup date before confirming the free visit.

• Doggie Doodies reserves the right to modify or discontinue the Free First Cleanup offer at any time.

• Free cleanups have no cash value, cannot be transferred, and cannot be combined with other promotions.

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Doggie Doodies is not responsible for pre-existing waste accumulation, debris, or yard conditions present prior to the first cleanup. The Free First Cleanup covers standard pet waste removal only.

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Customer Vacation Policy
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Doggie Doodies LLC understands that customers may occasionally need to pause service due to travel or extended absences. To accommodate these situations, we offer two types of service holds: Vacation Pause and Seasonal Pause.

1. Vacation Pause

A Vacation Pause is designed for short-term absences such as family trips or temporary travel.

• Customers may pause service for up to two (2) consecutive weeks per calendar year without losing their plan status.

• Notice must be provided at least seven (7) days in advance of the first missed service date.

• During this period, customers will receive a Service Credit Balance for each skipped visit, which may be used for a future cleanup or applied at the end of their term.

• Vacation credits cannot be refunded, transferred, or exchanged for cash value.

• The account must remain active and in good standing to qualify for a Vacation Pause.

• Vacation Pauses must be manually reactivated by the customer by contacting Doggie Doodies to confirm their return. Service will not automatically resume without customer confirmation.

2. Seasonal Pause

A Seasonal Pause applies to extended breaks in service, such as seasonal yard closures, harsh weather periods, or when pets are temporarily relocated.

• Seasonal Pauses are available after three (3) months of continuous active service.

• Customers may pause service for up to six (6) consecutive months per calendar year while maintaining their account in good standing.

• During a Seasonal Pause, billing will stop, and the customer’s account will remain on hold until the specific resume date provided by the customer.

• Doggie Doodies will automatically resume service on that requested date, provided route availability remains unchanged.

• When service resumes, a $25 reactivation fee will be charged, and the same card on file will be billed unless the customer provides an updated payment method at least three (3) days before the scheduled restart date.

• Resumed service does not qualify for the Free First Cleanup promotion or previous pricing guarantees.

• Doggie Doodies reserves the right to perform an initial catch-up cleanup if excessive waste has accumulated during the pause period, billed at the standard one-time cleanup rate.

Refunds and Credit Policy

Doggie Doodies does not issue refunds for missed visits or paused service periods.

• The credit system ensures customers retain the full value of their plan.

• Credits expire if the account is canceled, deactivated, or becomes delinquent before use.

Scheduling and Route Availability

All pauses and resumptions are subject to current route availability and scheduling capacity at the time of service restart. Doggie Doodies will make every reasonable effort to resume service on the requested date but reserves the right to adjust the restart date based on operational needs.

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Pricing

Pricing for services provided by Doggie Doodies LLC (“Doggie Doodies,” “we,” “us,” or “our”) is determined by multiple factors including service territory, number of dogs, cleanup area(s) (backyard, front yard, or both), and the frequency of service visits (weekly, twice-weekly, bi-weekly, monthly, or one-time cleanup).

Client Authorization

By enrolling in a service plan, you (“Customer” or “you”) authorize Doggie Doodies to charge your payment method for the amount associated with your chosen plan frequency, territory classification, number of dogs, property size, and service(s) requested.
This includes any additional or optional services performed outside standard pet waste removal, such as patio, walkway, or deck cleanups, or other agreed-upon add-on services. Service will not commence until payment information is provided and successfully processed.

Tiered Pricing & Plan Choices

• Residential plans follow a tiered pricing structure based on the number of dogs and territory size.

• One-time cleanups and services outside the regular plan schedule may incur additional fees and will be quoted separately.

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Minimum Service Fee

Doggie Doodies maintains a minimum service fee for all visits, regardless of the amount of waste present, to cover travel, labor, and operational costs. This ensures consistent, reliable service availability for all customers.

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Price Changes & No Guarantee

Pricing is subject to change at any time. Doggie Doodies reserves the right to update rates based on territory changes, market conditions, or operational costs. By continuing service after any change, you accept the new pricing.
Please note: previous pricing is not guaranteed, particularly if your plan is paused, rescheduled, or reactivated after cancellation or non-payment.

Promotional & Discounted Pricing

Promotional, referral, or discounted pricing may be limited-time offers and are subject to change or discontinuation at any time without notice. Such offers cannot be combined unless explicitly stated by Doggie Doodies.

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Payment Timing & Service Start

Billing occurs on your designated monthly billing date as set at sign-up. Service will begin only after your payment information is verified, and your first visit will occur according to your plan’s schedule and route availability.

Territory & Property Size Adjustments

If you change your address or your property size (e.g., moving from ≤¼ acre to >¼ acre), or add dogs or service areas (e.g., adding a front yard, patio, or side yard cleanup), Doggie Doodies reserves the right to adjust your pricing accordingly. Such changes will be communicated prior to the next billing cycle.

Service Access Requirements

Customers are responsible for ensuring safe and unobstructed access to the designated cleanup area(s) during the scheduled visit.
Inaccessible or unsafe conditions — such as locked gates, aggressive pets, or hazardous environments — may result in a missed service charge, rescheduling, or cancellation at Doggie Doodies’ discretion.

One-Time and Special Services

Services requested outside your regular plan (such as cleanups outside scheduled days, event cleanups, or extra visits) will be invoiced separately using applicable rates for number of dogs, cleanup area(s), and property size. Such services are not eligible for plan discounts or promotional pricing. Payment Requirement: If payment in full is not received as agreed, Doggie Doodies LLC reserves the right to halt services until payment is completed.

Service Options

Doggie Doodies LLC provides a variety of service plans based on territory, service frequency, and operational availability.
All services are assigned and scheduled by Doggie Doodies according to route efficiency, technician availability, and geographic area.

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Scheduling and Availability

Service days are determined by your service address and assigned route zone. Customers cannot request specific service dates unless booking Off-Schedule Special Occasion Cleanups; however, Doggie Doodies will make reasonable efforts to accommodate preferences when feasible. Service availability may vary depending on staffing, holidays, weather conditions, or territory demand.

​Service Adjustments

Doggie Doodies reserves the right to adjust, modify, or reschedule services as necessary to maintain route efficiency, safety, and overall service quality.
Customers will be notified of any significant scheduling or service changes via email, text message, or phone call.

​Refer-a-Friend Program

Eligibility

The Refer-a-Friend Program is available exclusively to active residential customers of Doggie Doodies LLC (“Doggie Doodies”).
Referrals must be new customers who have not previously used Doggie Doodies’ services under any name, plan, or address.

Earning Referral Rewards

Referral rewards are issued only when the referred friend successfully enrolls in a qualifying residential service plan and remains in good standing for at least one full billing cycle (four weeks).
Doggie Doodies reserves the right to verify all referrals and disqualify invalid, duplicate, or fraudulent submissions.

Reward Use and Non-Transferability

Referral rewards are non-transferable and may only be used by the original referring customer.
Rewards can be applied to future services or promotional offers, as determined by Doggie Doodies.
Referral rewards have no cash value and cannot be redeemed or exchanged for monetary compensation.

Forfeiture of Referral Rewards

If the referrer cancels their service plan or their account becomes delinquent, all unused referral rewards will be forfeited immediately.
Any referral rewards earned through fraudulent activity, program abuse, or violation of these terms will be revoked without notice.

Program Modifications and Termination

Doggie Doodies reserves the right to modify, suspend, or terminate the Refer-a-Friend Program at any time without prior notice.
Rewards earned before such modification or termination will remain valid until their listed expiration date, if applicable.

Reward Paw Points

To earn Reward Paw Points, both the referrer and the referred customer must have active, qualifying plans in good standing.

• Points are awarded after the four-week qualification period.

• Weekly, Twice Weekly, Bi-Weekly, and Monthly plans qualify once active for at least four weeks.

• One-Time Cleanups do not qualify if the plan is canceled after purchase or fails to meet payment conditions.

• Canceled or unpaid plans will not receive points.
  There is no limit to how many referrals a customer can make — the more you refer, the more you earn!

Program Exclusions

Commercial plans and estimates are not eligible for participation in the Clean Paw Paws Rewards Program, Refer-a-Friend Program, or for the purchase or redemption of e-gift cards.
These programs and benefits are offered exclusively to residential customers to ensure fair and consistent participation.

Support

Questions or clarifications regarding the program may be directed to Doggie Doodies’ customer support via email or phone.

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Clean Paw Paws Loyalty Rewards Program

Doggie Doodies LLC (“Doggie Doodies”) offers the Clean Paw Paws Loyalty Rewards Program to reward residential customers for continued participation and loyalty.
Participation in this program constitutes acceptance of the following terms and conditions.

Eligibility

The program is open to active residential customers with a qualifying recurring service plan (Weekly, Twice Weekly, Bi-Weekly, or Monthly).
Commercial customers, one-time cleanups, or special event services are not eligible to earn or redeem Clean Paw Paws Rewards Points.

Earning Points

• Customers earn Reward Paw Points for each qualifying payment made toward an active recurring plan.

• Points may also be earned through select promotions, seasonal events, or special campaigns announced by Doggie Doodies.

• Reward Paw Points are applied to the customer’s account after successful payment processing.

• Points cannot be earned on canceled, suspended, or unpaid services.

Redeeming Points

• Reward Paw Points can be redeemed toward future cleanups, special promotions, or designated Doggie Doodies merchandise.

• Redemption options and point values are determined by Doggie Doodies and may vary over time.

• Reward Paw Points have no cash value and cannot be exchanged for currency, refunds, or credit.

• Points may not be combined with other discounts, offers, or promotions unless explicitly stated.

Account Standing

To earn and redeem Reward Paw Points, the customer’s account must remain active and in good standing, with no past-due balances or violations of company policy.
If a customer’s payment fails and the balance remains unpaid beyond the seven (7)-day grace period, any accumulated Reward Paw Points may be used to offset the outstanding balance or may be forfeited entirely at Doggie Doodies’ discretion.

Service Pauses and Cancellations

• Customers who pause or cancel their service may forfeit unused Reward Paw Points.

• For paused accounts, points remain valid only if the service is reactivated within six (6) months and all outstanding balances are paid.

• Points are not reinstated if forfeited due to cancellation, non-payment, or extended inactivity.

Program Integrity

Any fraudulent activity, manipulation, or misuse of the Clean Paw Paws Rewards Program will result in immediate forfeiture of all points and possible service termination.

Program Modifications and Termination

Doggie Doodies reserves the right to modify, suspend, or terminate the Clean Paw Paws Loyalty Rewards Program at any time without prior notice.
Changes may include point-earning rates, redemption values, or eligible activities.
Points earned prior to such changes will remain valid according to the updated terms.

Limitation of Liability

Doggie Doodies is not responsible for any technical issues, delays, or system errors affecting the issuance, tracking, or redemption of Reward Paw Points.
By participating, customers agree to hold Doggie Doodies harmless for any loss or damage resulting from participation in this program.

Contact

For questions regarding Reward Paw Points or program participation, please contact Doggie Doodies Customer Support at
📧 doggiedoodiesstl@hotmail.com
📞 (636) 633-3443

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Additional Terms and Conditions for Loyalty Rewards and Refer-a-Friend Program

Rewards Usage Restrictions

• No Retroactive Rewards: Rewards cannot be applied retroactively to prior purchases, services, or referrals completed before program enrollment.

• One Program Per Action: A qualifying purchase or referral may only be counted toward one program (e.g., a referral cannot also earn Clean Paw Paws Rewards unless explicitly stated).

• Cap on Rewards: Doggie Doodies reserves the right to establish a maximum cap on rewards earned per customer, per calendar year, or per promotional period. Any such cap will be communicated in advance through official channels.

Account Standing

• Active Account Requirement: To earn, redeem, or maintain rewards, customers must have an active account in good standing with no past-due balances or policy violations.

• Suspended or Inactive Accounts: Customers with suspended or inactive accounts automatically forfeit all unused or unredeemed rewards and referral credits.

Conditions for Referred Friends

• New Customer Requirement: Referred friends must be genuinely new customers. Duplicate accounts, shared household accounts, or referrals determined to be invalid or fraudulent will not qualify for rewards.

• Minimum Commitment: Referred friends must maintain an active qualifying service plan for a minimum of one full month (four weeks) for the referrer to earn associated rewards or Reward Paw Points.

Program Integrity

• Misuse or Fraud: Any misuse, including but not limited to self-referrals, fake accounts, or manipulation of the program system, will result in immediate disqualification, forfeiture of all accrued rewards, and potential termination of service.

Refunds and Adjustments

• No Cash Value: Rewards, referral credits, and loyalty points have no monetary value and cannot be redeemed or exchanged for cash, refunds, or credit equivalents.

• Plan Downgrades: If a customer downgrades their service plan, previously earned rewards may be adjusted or forfeited, depending on current program terms.

Communication

Doggie Doodies will communicate updates, promotions, and service notifications via email, text message, or the customer’s account dashboard.
Customers are responsible for ensuring that their contact information is accurate and up to date to receive these communications.

Dispute Resolution and Final Authority

• Final Authority: Doggie Doodies retains sole discretion to interpret, enforce, and resolve disputes related to program participation, eligibility, or rewards issuance.

• Binding Agreement: Participation in the Clean Paw Paws Loyalty Rewards Program or Refer-a-Friend Program constitutes acceptance of all related terms and conditions.

General Terms Applicable to Both Programs

• Program Modifications: Doggie Doodies reserves the right to modify, suspend, or discontinue these programs — including rewards structure, eligibility, or redemption process — at any time without prior notice.

• Fraud and Abuse: Suspected fraudulent activity, program abuse, or violation of these terms may result in forfeiture of all rewards and permanent disqualification from participation.

• Limitation of Liability: Doggie Doodies is not liable for any loss, delay, or damage arising from participation in these programs, including forfeited rewards due to cancellation, program termination, or system errors.

Contact

For questions regarding the Loyalty Rewards or Refer-a-Friend Program, please contact Doggie Doodies Customer Support at
📧 doggiedoodiesstl@hotmail.com 
📞 (636) 633-3443

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Referral Policy

Doggie Doodies LLC (“Doggie Doodies”) honors its Referral Policy as part of the Refer-a-Friend Program.
When a current customer refers a friend who schedules and purchases a qualifying regular scooping service plan, the referred customer will receive one free first cleanup with the purchase of their selected plan.

This complimentary cleanup is valid only when:

• The referred customer purchases an eligible residential service plan (weekly, twice-weekly, or bi-weekly).

• The plan is active and the first cleanup is scheduled within seven (7) days of purchase, unless otherwise approved by Doggie Doodies.

• Both the referrer and the referred customer remain in good standing (no overdue balances or policy violations).

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The free first cleanup holds no cash value and cannot be redeemed for refunds, credits, or transfers.
This offer applies exclusively to residential properties and is limited to one free cleanup per household or address.
If a referred customer cancels service after the first free cleanup and before the next billing cycle, standard service charges will apply based on property size, number of dogs, and service area(s).

Doggie Doodies reserves the right to modify or discontinue the Referral Policy at any time without prior notice.

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Free First Cleanup

Doggie Doodies LLC (“Doggie Doodies”) offers a Free First Cleanup for new residential customers based on territory classification. This promotion is available for properties measuring ¼ acre or less, covering either the backyard or front yard, as selected by the customer during scheduling.

The initial cleanup service is provided at no charge when the customer purchases an eligible recurring service plan (Weekly, Twice Weekly, or Bi-Weekly).
During this visit, standard waste removal is included; however, any additional services (such as patios, decks, or front-and-back yard combinations) will be billed separately according to the property’s pricing and number of dogs.

To qualify, the property must have been serviced or cleaned within the last 30 days and house no more than four (4) dogs.

Customers whose properties have not been cleaned in more than 30 days, or who have more than four dogs, may be subject to an initial cleanup fee instead of a free visit. The Free First Cleanup offer applies exclusively to residential customers and is limited to one per household or address.

If a customer moves, the offer does not renew or transfer to the new address.If the service is canceled after the free cleanup but before the next billing cycle, Doggie Doodies reserves the right to invoice the customer based on the property size, number of dogs, and cleanup area(s). The free cleanup has no cash value and cannot be exchanged, refunded, or combined with other promotions.Doggie Doodies reserves the right to modify, suspend, or discontinue this promotion at any time without notice.

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Inclement Weather, Safety, & Emergency Policy

Doggie Doodies LLC reserves the right to delay, skip, or reschedule services in the event of inclement or extreme weather conditions, including but not limited to freezing rain, snow accumulation, ice, lightning, flooding, or extreme temperatures that may endanger staff safety or limit property accessibility.

In addition, Doggie Doodies may delay, cancel, or modify services due to unforeseen emergencies or safety-related situations, such as equipment failure, illness, vehicle accidents, or other incidents beyond the company’s reasonable control.

Customers will be notified of any service delays or changes via text message, email, or phone when possible. Services will resume at the earliest safe opportunity, or the missed visit may be rolled into the next scheduled service.

Due to the nature of pet waste accumulation, customers will still be charged for the affected service period, as additional waste will be removed during the next visit. Doggie Doodies prioritizes employee safety and strives to ensure a thorough cleanup once conditions allow.

If pet waste is frozen, buried under snow, or otherwise inaccessible, Doggie Doodies will remove all visible and accessible waste during the scheduled visit and perform a comprehensive cleanup once the area becomes safely accessible.Doggie Doodies is not liable for service interruptions or delays caused by weather, natural disasters, emergencies, or other events outside of its control.

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Vacation, Holiday & Operating Hours Policy

Doggie Doodies LLC reserves the right to schedule planned breaks throughout the year for operational needs and staff rest. If your regular service date falls during one of these breaks, you will be notified in advance via email or text.

On certain federal holidays, our team may operate with limited hours or not at all, depending on staffing and route scheduling. In most cases, if a scheduled service falls on one of these days, your visit will be moved to the next available route day. No refunds or credits will be issued for holiday-related skips or planned breaks, as additional waste will be removed at the next visit and service time will increase accordingly.

Doggie Doodies LLC generally operates Monday through Friday, with the flexibility to schedule services on Saturdays or Sundays as needed to accommodate service surges and route continuity.

Doggie Doodies LLC does not operate on the following federal holidays but may choose to operate on or around these dates as needed to maintain service continuity:

• New Year’s Day

• Martin Luther King Jr. Day

• Presidents’ Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

If a scheduled service is affected by a holiday or inclement weather, services will resume on the next available day. Payments will not be adjusted, as the following service will include additional accumulated waste.

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Service Skips, Pauses, Rescheduling & Address Change Policy

1. Skipped Visits (Short-Term Absences)

We understand that schedules change and vacations happen. If you need to skip a scheduled visit due to travel, scheduling conflict, or other personal reasons:

• Notice must be given at least 24 hours in advance of your scheduled service.

• No refund or credit will be issued for skipped visits.

• Your regular billing schedule will continue uninterrupted.

Your service spot is reserved exclusively for you, and our team allocates time and resources for every client regardless of attendance. This ensures route consistency and reliable service for all customers.

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2. Pausing and Resuming Service

Customers may request to pause service after maintaining a minimum of three (3) consecutive months of active service, provided the account is in good standing (no overdue balance). Billing is suspended during the pause period.

When resuming service:

• The payment card on file will be charged automatically, along with a $25 reactivation fee to cover route adjustments and the additional time required for yards not serviced for an extended period.

• If you wish to use a different payment card, notify Doggie Doodies at least three (3) days prior to the scheduled resume date.

• Resuming service does not qualify a customer as “new” and is not eligible for the First Free Cleanup promotion.

• Pricing upon resumption will reflect current rates at the time of reactivation; previous pricing is not guaranteed.

• Service days may change based on established routes and operational needs.

• Doggie Doodies may deny reactivation if the account is not in good standing or if repeated pauses/reactivations disrupt route operations.

3. Seasonal Pause (Extended Holds)

Customers may request a Seasonal Pause for up to six (6) consecutive months, typically used for extended absences or seasonal property closures.

• The customer may specify a future date for automatic service resumption.

• Billing remains paused during the Seasonal Pause period.

• Upon resuming service, the same card on file will be charged, including the standard $25 reactivation fee.

• If a different payment method is preferred, customers must notify Doggie Doodies at least three (3) days before the scheduled resume date.

• Seasonal pauses longer than six months may require re-enrollment and will be subject to current rates.

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4. Emergency Clause

Doggie Doodies LLC reserves the right to cancel or suspend service due to emergencies. Payments will be refunded until service can safely resume.

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5. Scheduling

To increase efficiency and maintain consistent pricing, customers cannot select specific service times.
Doggie Doodies LLC will notify clients of scheduled service days based on the chosen plan frequency. Notification may occur via text, call, or email, with a general time window provided for arrival.

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6. Off-Schedule Special Occasion Cleanups

Active customers in good standing may request cleanups outside of regular service dates (e.g., before parties, events, or gatherings).

• An additional fee applies based on the number of dogs, yard size, and cleanup areas.

• A personalized invoice must be paid in full prior to the service date.

• Cancellations are permitted up to 24 hours before the service date, with a 10% processing fee deducted from the refund.

• This service is not available for one-time cleanups, and existing discounts, Paw Points, E-Gift Cards, or promotions do not apply.

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7. Rescheduling & Missed Service Policy (Monthly Plans)

Clients enrolled in monthly plans receive a set number of cleanups per billing cycle (typically four for weekly service).

Rescheduling Due to Weather or Yard Conditions:
If a client requests to skip or reschedule a visit due to inaccessibility (e.g., mud, construction, locked gate, or aggressive dog), Doggie Doodies will make reasonable efforts to reschedule within the same billing cycle.

Reduced Visit Count & Accumulated Waste:
Rescheduling or skipping a visit results in fewer cleanings for that month. No refunds, credits, or prorated adjustments will be provided. Extra waste will be removed at the next visit to restore cleanliness.

Client Responsibility:
Clients must notify Doggie Doodies at least 24 hours in advance if a service needs rescheduling. Last-minute cancellations or inaccessible yards at the time of arrival may be marked as completed visits.

By subscribing to a Doggie Doodies plan, the client acknowledges and agrees to these rescheduling terms.

8. Change of Address Policy

If you relocate and wish to continue service:

• Notify Doggie Doodies at least 7 days in advance to ensure service continuity.

• The new address must be within Doggie Doodies’ service area.

• The Free First Cleanup is limited to one per property address and will not reapply for existing customers moving to a new home.

• Plan pricing and frequency may change based on the new location, yard size, or number of dogs.

• To update your address, contact Doggie Doodies at doggiedoodiesstl@hotmail.com or 636-633-3443.

9. Welcoming Additional Pets Clause

If you add new pets to your household:

• Notify Doggie Doodies at least 7 days prior to your next scheduled service.

• Pricing will be updated to reflect the new total number of dogs.

• Services for additional pets will begin only after pricing adjustments are confirmed.

• Contact Doggie Doodies at doggiedoodiesstl@hotmail.com or 636-633-3443 to update your account.

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Pet & Property Access Policy

1. Pet Safety

Doggie Doodies LLC loves your furry family members! To protect both your pets and our team, all dogs must be kept indoors or securely separated during the scheduled cleanup. This ensures:

• Reduced stress or territorial behavior from your pets.

• Prevention of accidental bites or injuries.

• Safe and efficient completion of the cleanup.

If a dog is outside and displays aggression or territorial behavior that prevents safe access, your visit may be skipped and counted as completed. Rescheduling may be possible, but additional trip fees could apply.

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2. Aggressive Animals

Safety is our top priority. Pet owners are solely responsible for any injuries, including dog bites, occurring while Doggie Doodies staff are on the property.
To avoid stressful or unsafe situations:

• Notify Doggie Doodies LLC of any aggressive or territorial behavior before your service date.

• Keep such pets secured indoors or in a fenced area separate from the cleanup zone.

If our team is unable to perform the service due to an aggressive animal or any unsafe condition, the visit may be marked as completed with no refund issued. (Access issues like locked gates are addressed under Locked Property & Access Obstructions below.) Rescheduling may be available at our discretion, and a trip fee up to the quoted service cost may apply.By maintaining your service, you acknowledge and agree to this safety policy.

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3. Locked Property & Access Obstructions

It is the client’s responsibility to ensure our technicians can access the designated yard or service area on the scheduled date.
Please confirm that:

• Gates are unlocked and unobstructed.

• Access codes or entry instructions are current and correct.

• Hazards, debris, or obstacles are cleared from the cleanup path.

If a technician cannot access the yard due to a locked gate, missing code, or restricted entry, the visit may be postponed or canceled, and a trip fee may be charged.

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4. Client Acknowledgment

By subscribing to Doggie Doodies LLC services, clients acknowledge responsibility for:

• Providing safe access to the property.

• Containing pets appropriately.

• Notifying us of behavioral changes, illness or hazards that could affect service. Failure to do so may result in skipped visits or additional fees.

For assistance or to update access information, please contact doggiedoodiesstl@hotmail.com or 636-633-3443.

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Gift Cards, Promotions & Rewards Policy

1. Gift Card Purchase & Usage

Doggie Doodies gift cards are a great way to share the gift of a clean yard!

Available Amounts:

• Standard amounts: $25, $50, $100, $150, $200, $250, $500

• Custom amounts: Purchasers may select any custom amount to suit their needs.

Usage:

• Gift cards can be applied toward any Doggie Doodies cleanup plan.

• Recipients may visit doggiedoodies.com/pricing-plans/list to view all available plans.

• If the gift card amount exceeds the plan total, the balance will remain on the card for future use.

• Gift cards may be used in conjunction with the Free First Cleanup promotion only when a service plan is purchased.

• May be used in conjunction with the Free First Cleanup promotion only when a service plan is purchased

Example:
A $50 gift card could cover approximately two weeks of a 1x weekly cleanup plan for one dog ($36/month), with a $14 balance remaining toward future services.

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2. Gift Card Terms

• No Cash Redemption: Gift cards cannot be redeemed for cash under any circumstance.

• Non-Transferable: Gift cards are issued to the purchaser or recipient only and cannot be transferred to another person or business.

• No Refunds: All gift card purchases are final and non-refundable.

• Redemption: Gift cards may only be redeemed for Doggie Doodies services and are subject to current pricing and availability.

• Expiration: If a validity period is specified, gift cards must be used before the expiration date. Expired cards will not be reissued or extended.

• Lost or Stolen Cards: Doggie Doodies is not responsible for lost, stolen, or unauthorized use of e-gift card information.

By purchasing or using a Doggie Doodies gift card, the purchaser and recipient agree to these terms and conditions.

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3. Promotions, Discounts & Rewards

Doggie Doodies periodically offers special promotions, referral incentives, and loyalty rewards to thank our customers for their support.

General Terms:

• All promotions, referral programs, discounts, Paw Rewards Points, or other incentives are offered at Doggie Doodies’ sole discretion and may be modified, suspended, or discontinued without notice.

• Promotional offers may include limited-time discounts, bonus rewards points, or referral bonuses, each governed by its own terms at the time of issue.

• Promotions cannot be applied retroactively to prior purchases or combined with other discounts unless explicitly stated.

Eligibility:

• Only active customers in good standing (no overdue balances or policy violations) are eligible to earn or redeem rewards.

• Rewards have no cash value and may not be exchanged for refunds or credits.

• Doggie Doodies reserves the right to limit the total amount of rewards earned per customer per year.

Program Integrity:
Any misuse of rewards, referral programs, or promotional offers—including but not limited to self-referrals, false accounts, or fraudulent activity—will result in forfeiture of all rewards and possible termination of service.

Communication:
Updates regarding rewards and promotions will be communicated via email or other official Doggie Doodies channels. Customers are responsible for keeping their contact information up to date.

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4. Discretion & Final Authority

Doggie Doodies LLC retains full discretion to interpret and enforce all promotional, referral, and rewards terms.
In the event of a dispute, Doggie Doodies’ decision will be considered final.

For any questions about gift cards, promotions, or rewards programs, please contact doggiedoodiesstl@hotmail.com or 636-633-3443.

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Client Responsibilities & Accuracy Requirements

1. Customer Information Accuracy

It is the customer’s responsibility—or the responsibility of the individual signing up the customer for service—to provide accurate and complete information necessary to perform Doggie Doodies services. This includes, but is not limited to:

• The correct service address and contact details.

• Accurate yard size and number of dogs.

• Gate access information (including lock codes, keys, or instructions).

• Details regarding any additional areas to be serviced, such as patios or side yards.

If required information is missing or incomplete before the scheduled service, Doggie Doodies will make reasonable attempts to contact the customer to obtain the necessary details.
If the information is not received before the scheduled date, the visit will be skipped and counted as completed, with no credits or refunds issued.

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2. Providing Accurate and Honest Details

Providing false or misleading information—including but not limited to underreporting the number of dogs, misrepresenting property size, or concealing access conditions—constitutes a violation of service policy.
In such cases, Doggie Doodies LLC reserves the right to:

• Immediately discontinue service without notice.

• Void any banked cleanups, reward points, or gift card balances associated with the account.

• Deny future service until accurate information is provided and verified.

If false information results in a skipped yard, service will not resume until the correct details are submitted and approved. Service will then continue on the next regularly scheduled date according to the plan’s frequency.

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3. Yard Maintenance & Accessibility

To ensure quality service and efficiency, clients must maintain a yard that is:

• Regularly mowed and free from excessive overgrowth or debris.

• Clear of branches, leaves, construction materials, or other obstacles that may conceal waste.

• Accessible, with unlocked gates and unobstructed entry paths on service days.

If overgrown grass or clutter prevents full cleanup, Doggie Doodies will remove all visible waste; however, additional fees may apply for repeated service interference.

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4. Communication Responsibility

Clients must promptly communicate any changes to:

• Access codes or locked gate instructions.

• The number of dogs residing on the property.

• Property conditions that may affect service performance.

Failure to communicate changes may result in missed or incomplete service without refund.

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5. Plan & Address Changes

If a client relocates, service continuation depends on availability in the new territory.
Customers must notify Doggie Doodies at least seven (7) days prior to moving to determine service eligibility and pricing adjustments for the new address.
The Free First Cleanup offer applies only once per household and will not renew at the new address.

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6. Client Acknowledgment

By signing up for Doggie Doodies LLC services, the client acknowledges and agrees that:

• They are responsible for providing accurate, up-to-date information.

• They understand that providing incomplete or false details may result in service denial, skipped visits, or additional charges.

• They consent to Doggie Doodies’ right to verify details to ensure fair pricing and efficient scheduling.

For all updates or questions, please contact doggiedoodiesstl@hotmail.com or call 636-633-3443.

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Billing, Payments & Cancellation Policy

1. Billing Schedule

Doggie Doodies LLC processes billing automatically based on the customer’s original signup date.
Recurring service plans are auto-billed each month on the same calendar date as the initial signup.

One-Time Services and Off-Schedule Special Occasion Cleanups are billed once at the time of scheduling, unless otherwise stated by the customer in writing or as part of a pre-approved service arrangement.

If a billing date falls on a weekend or holiday, payment processing may occur on the nearest business day.
Customers are responsible for maintaining an active payment method on file to ensure uninterrupted service.

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2. Automatic Payments & Plan Renewal

All recurring service plans renew automatically each billing cycle unless canceled at least 24 hours prior to the next scheduled renewal.
By subscribing to a Doggie Doodies plan, customers authorize Doggie Doodies LLC to charge the payment method on file for each renewal.

Plan renewals continue at the current rate unless a pricing adjustment has been communicated in advance.
Customers will receive notification of any rate changes via email or through an official notice on doggiedoodies.com.

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3. Payment Failures & Grace Period

If a payment attempt fails or is declined, Doggie Doodies LLC will notify the customer via email or text. The customer then has seven (7) calendar days from the failed transaction date to update payment information and bring the account current.

If the account remains unpaid after the grace period:

• Service will be paused until full payment is received.

• Any banked cleanups or Clean Paw Paws Reward Points may be used to offset the outstanding balance.

• Continued nonpayment may result in forfeiture of credits, rewards, and account standing.

Reactivation after suspension will require full payment of the balance due and may incur a $25 Reactivation Fee (if applicable) to cover administrative and route reinstatement costs.

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4. Accepted Payment Methods

Doggie Doodies LLC accepts major credit and debit cards, as well as prepaid e-gift cards.
E-gift cards may be applied to any current or outstanding balance but are non-refundable, non-transferable, and not redeemable for cash.

Customers must ensure their payment method remains active and up to date. Any changes to payment information must be communicated to Doggie Doodies LLC at least three (3) days before the next billing date.

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5. Refund Policy

Payments for completed services are final and non-refundable, including:

• Regular recurring cleanups

• One-time cleanups

• Off-Schedule Special Occasion Cleanups

Refunds will not be issued for:

• Skipped or missed visits due to inaccessible yards (e.g., locked gates, aggressive dogs, or unsafe conditions)

• Weather-related service delays

• Holiday rescheduling or partial cancellations within a billing cycle

Doggie Doodies LLC may, at its discretion, offer a service re-do if notified of a concern within 24 hours of the visit.

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6. Cancellation Policy

Customers may cancel their plan at any time with at least 24 hours’ notice before their next billing date.
Cancellations made after the renewal date will apply to the next billing cycle, and the current month’s payment will remain non-refundable.

Customers who received a Free First Cleanup must complete at least one full month of paid service to retain eligibility.
If the plan is canceled before that term, the customer will be billed for the initial cleanup according to territory, property size, and number of dogs.

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7. Service Suspension & Reactivation

If a customer’s plan is paused due to payment failure, vacation, or seasonal reasons, billing will stop during the inactive period. Upon reactivation, the same payment card on file will be charged automatically, including any applicable $25 Reactivation Fee.Reactivated accounts do not qualify as new customers and are therefore ineligible for the Free First Cleanup promotion.Pricing upon reactivation will reflect current service rates, and previous pricing is not guaranteed.If the customer wishes to use a different card, they must notify Doggie Doodies LLC at least three (3) days prior to the scheduled resume date to update billing details.

8. Disputed Charges

Customers who believe they have been billed in error must contact Doggie Doodies LLC within five (5) business days of the charge date.Disputes submitted after this timeframe may not be eligible for review.

Doggie Doodies LLC reserves the right to correct clerical, typographical, or system errors related to billing or account management at its discretion.

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📧 For billing or payment inquiries, please contact doggiedoodiesstl@hotmail.com or call 636-633-3443.

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Pet Waste Disposal, Equipment Sanitation & Environmental Practices Policy

Doggie Doodies LLC (“Doggie Doodies,” “we,” “us,” or “our”) is committed to maintaining the highest standards of cleanliness, sanitation, and environmental responsibility during all pet waste removal services. The following policies outline how waste is handled, how equipment is sanitized, and the expectations for both customers and technicians during service.

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1. Waste Collection & Disposal

Doggie Doodies ensures all pet waste is collected safely, securely, and in compliance with local regulations.

Standard Disposal

• All pet waste is bagged using durable, leak-resistant bags.

• Waste is disposed of in the customer’s outdoor trash receptacle (trash bin, dumpster, or designated waste area).

2. Equipment Sanitation & Cross-Contamination Prevention

Doggie Doodies prioritizes sanitation to protect your pets, family, and our technicians.

Between Every Yard

All tools, buckets, collection devices, and containers are:

• Fully disinfected with bleach or veterinary-grade sanitizer

• Wiped, sprayed, or soaked depending on equipment type

• Checked for residue, debris, or contamination

• Stored in a clean, designated area of the service vehicle

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3. Biohazard, Parasites & Health Hazards

Pet waste may contain harmful pathogens such as:

• Giardia

• Roundworms & hookworms

• Parvovirus

• E. coli

• Salmonella

• Coccidia

Doggie Doodies follows strict sanitation protocols to reduce the risk of transmission.

However, due to the nature of outdoor environments, Doggie Doodies cannot guarantee the elimination of all pathogens, parasites, or bacteria on the property. If excessive or suspicious waste (e.g., diarrhea, bloody stool, or possible biohazard contamination) is discovered:

• Technicians may document the issue

• Service may be paused for safety

• Additional biohazard fees may apply

• The customer will be notified immediately

Doggie Doodies is not responsible for preexisting contamination or hazardous waste on the property.

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4. Customer Responsibilities for Waste Disposal Areas

To ensure efficient and sanitary disposal:

Customers must:

• Provide an accessible outdoor trash bin or designated disposal area

• Ensure bins are not locked, blocked, or full beyond capacity on service days

• Notify Doggie Doodies if bins are moved to a new location on the property

If a technician cannot safely dispose of waste due to inaccessible bins:

• Waste may be left in a designated visible area on the property

• The visit will still be marked as completed

• No refunds or credits will be issued

Repeated access issues may result in additional fees or service modification.

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5. Environmental & Legal Compliance

Doggie Doodies complies with all local, county, and state sanitation and environmental regulations.

This includes:

• Proper disposal of animal waste in approved receptacles

• Use of disinfectants that meet environmental safety standards

• Avoidance of storm drain contamination

• Compliance with wildlife and environmental protection laws

Technicians are prohibited from:

• Leaving waste in natural drainage areas

• Disposing of waste in unauthorized or unapproved locations

Doggie Doodies reserves the right to pause service if environmental conditions make proper disposal unsafe or impossible.

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6. Service Limitations

Doggie Doodies will remove all visible and accessible pet waste from the service area.

However, waste may not be accessible if:

• Grass is excessively tall

• Snow, ice, or flooding covers waste

• Yard debris, leaves, or branches conceal the waste

• Lighting is insufficient for evening service

In such cases, the technician will remove all visible waste and complete a thorough cleanup once conditions improve.

No refunds, discounts, or credits will be issued for limited access caused by environmental or yard maintenance conditions.

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7. Client Acknowledgment

By using Doggie Doodies services, the customer acknowledges and agrees that:

• Waste disposal will follow this policy unless otherwise approved

• Tools and equipment are sanitized between every yard

• Some hazards cannot be fully eliminated due to outdoor conditions

• Waste disposal requires customer cooperation and accessibility

• Doggie Doodies is not liable for preexisting yard hazards or biohazards

For questions or to update your disposal preferences, please contact:
📧 doggiedoodiesstl@hotmail.com
📞 636-633-3443

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Damage Liability, Property Protection & Indemnification Clause

Doggie Doodies LLC (“Doggie Doodies,” “we,” “us,” or “our”) is committed to providing safe, reliable, and professional services. To ensure clarity and legal protection for both the company and the customer (“Client,” “Customer,” or “you”), the following terms apply to all service agreements.

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1. Property Condition & Preexisting Damage

Doggie Doodies LLC is not responsible for any preexisting damage to the customer’s property, including but not limited to:

• Broken or unstable fencing

• Damaged or loose gate hardware

• Uneven terrain, holes, soft ground, or structural yard issues

• Debris, clutter, items or hazardous materials present before arrival

• Damage resulting from normal wear and tear

Clients are responsible for maintaining their yard in a safe, accessible condition.
Doggie Doodies technicians will not repair, modify, or alter property structures such as:

• Gates

• Latches

• Fences

• Doors

• Lighting

• Landscaping elements

Any damage discovered before service may be photographed and documented for customer awareness and liability protection.

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2. Gates, Latches & Yard Entry

Doggie Doodies technicians take reasonable care when accessing your property. However:

• We are not liable for gates or latches that fail due to age, rust, loose hardware, or improper installation.

• Customers are responsible for ensuring gates are structurally sound and safe to operate.

• If a gate is left unlocked prior to service, Doggie Doodies is not responsible for unauthorized access to your property.

Technicians will secure gates to the best of their ability upon completion of service, but Doggie Doodies cannot guarantee that aging or faulty hardware will latch securely.

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